Shipping and returns

Shipping

  • Once you subscribe, you will get a confirmation email with a form to fill with your size details.
  • We only ship to mainland UK and Ireland.
  • All shipments of 21 Buttons Looks are free (except for Ireland).
  • Shipments are made between 15th and 25th of each month to your address. We will send you a tracker once the parcel leaves our warehouse.
  • We will send your first Looks box the following month after you subscribe.

Returns

The products can be returned* (only if they are in perfect condition) within 14 days after you receive the box following these steps:

 

  • Place the product/s you would like to return in the same Looks box and envelope in which you received the items.
  • Send an email to looksuk@21buttons.com with the subject "REFUND + order number". We will respond with the instructions to return your package, which can be picked up at your place or dropped at a parcel shop.
  • Once we receive the package and verify the good conditions of the items, you will get your refund or change of size in the following days. 
  • The changes of size will only be possible if you have filled in the sizing form that is sent the moment you subscribe.

 

*See exceptions under terms and conditions