Shipping and returns
- Once you subscribe, you will get a confirmation email with a form to fill with your size details.
- We only ship to mainland UK and Ireland.
- All shipments of 21 Buttons Looks are free (except for Ireland).
- Shipments are made between 15th and 25th of each month to your address. We will send you a tracker once the parcel leaves our warehouse.
- We will send your first Looks box the following month after you subscribe.
The products can be returned* (only if they are in perfect condition) within 14 days after you receive the box following these steps:
- Place the product/s you would like to return in the same Looks box and envelope in which you received the items.
- Send an email to email@example.com with the subject "REFUND + order number". We will respond with the instructions to return your package, which can be picked up at your place or dropped at a parcel shop.
- Once we receive the package and verify the good conditions of the items, you will get your refund or change of size in the following days.
- The changes of size will only be possible if you have filled in the sizing form that is sent the moment you subscribe.
*See exceptions under terms and conditions